"Crown-Holdings BVBA" refers to our company, and may refer to one or more, of the member firms, each of which is a separate legal entity. "Crown-Holdings BVBA" respects your privacy and are committed to protect it through our compliance with this statement. This statement, set forth below, is our privacy statement for the global organization of "Crown-Holdings BVBA" member firms and other entities within "Crown-Holdings BVBA" organization, including the "HEDA-Consulting / Job-Aid".

In this statement, personal information means data which relates to an individual and which identifies that individual either directly or indirectly, such as your name or your contact information. This statement is applicable to our websites or mobile applications and all (commercial) relations between "Crown-Holdings BVBA" and its customers, prospects and business partners. If you have any questions regarding the processing of your personal information, please contact your usual representative.

1. Types of personal data

The types of personal data we may collect and process include personal information that can be used to identify you, such as:

"Crown-Holdings BVBA" also automatically collects anonymous information regarding your use of our Websites and services. As such, "Crown-Holdings BVBA" shall, for example, automatically log which sections of the Website, Platform or App you visit, which web browser you use, which website you visited when you obtained access to the Website, and what your IP address is. We cannot identify you through these data, but it allows "Crown-Holdings BVBA" to draw up statistics regarding the use of the Website, the Platform and/or the App, and to send more targeted communication.

2. Methods of personal data collection

The personal data are collected and can be processed in the context of:

Personal information will be registered in our customer relationship management (CRM) system. If you have opted out for receiving future "Crown-Holdings BVBA" publications, your contact details will remain on our opt-out list to prevent that you receive any further publications from "Crown-Holdings BVBA". The personal data collected by "Crown-Holdings BVBA" are therefore expressly and voluntarily provided by you.

3. Information we collect automatically

We and our service providers automatically collect certain information about you when you access or use the Website and store it in log files. This information may include demographic information; IP address; browser type; operating system characteristics; information about your use of the Website; and data regarding network connected hardware (e.g., computer or mobile device), such as unique device identifiers, type, model, version, MAC address, device or session ID, error related data status, capability, confirmation, functionality, performance data, and connection type. This information may also include clickstream data, which is information about the page-by-page paths you take as you browse through the Website.

The methods that we and our service providers may use to automatically collect such information include:

Information we automatically collect about you, such as how you interact with the Website, may be combined with your personal information. If we associate any such automatically-collected information with personal information about you, we will treat the combined information as personal information. We and our business partners and other third parties may send you product promotions that are aligned with your purchase trends identified through automatically-collected information.

4. Information we collect from our partners and other sources

We may also obtain information about you from other sources and combine that with information we collect about you. For example, we may obtain your contact information if you attend a conference or webinar that we sponsor and the organizer provides us with a list of attendees. We may also obtain your contact information from third parties that market mailing lists. If we receive personal information from a third-party source and/or if we combine the information we receive from these third-party sources with your personal information, we will treat that information as personal information. We are not responsible for the accuracy of the information provided by third parties or how such third parties collect, use and share such information.

5. Sharing of information

We may disclose your personal information to our agents, vendors, consultants and other service providers to carry out work on our behalf. These entities acting on our behalf are prohibited from using your personal information for any purpose other than to provide this assistance.

We must disclose your personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In addition, we may share information about you as follows:

In our sole discretion, we may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

6. Social media platforms

You may wish to participate in the various blogs, forums, wikis and other social media platforms hosted by "Crown-Holdings BVBA" (“Social Media Platforms”) which we make available to you. The main aim of these Social Media Platforms is to facilitate and allow you to share content. However, "Crown-Holdings BVBA" cannot be held responsible if you share personal information on Social Media Platforms that is subsequently used, misused or otherwise appropriated by another user. "Crown-Holdings BVBA" may also provide links to other social media platforms maintained on separate servers by individuals or organizations over which "Crown-Holdings BVBA" has no control. "Crown-Holdings BVBA" makes no representations or warranties regarding the accuracy or any other aspect of the information located on such servers. A link to a third party’s website should not be construed as an endorsement by either "Crown-Holdings BVBA" or that third party of the other or its products and services. "Crown-Holdings BVBA" makes no representations or warranties regarding how user data is stored or used on third-party servers. We recommend reviewing the privacy statement of each third-party site linked from our websites to determine their use of your personal information.

7. General data protection regulation

"Crown-Holdings BVBA" is aware of the passage of the General Data Protection Regulation (GDPR). We are evaluating any additional requirements or restrictions imposed by the GDPR to ensure that we handle customer data in compliance with applicable law by the 2018 deadline. Please check back periodically as we will update this section with additional information.

8. Security

"Crown-Holdings BVBA" undertakes to take reasonable, physical, technological and organizational precautions in order to avoid unauthorized access to your personal information, and loss, abuse or alteration of your personal data. Notwithstanding "Crown-Holdings BVBA" security policy, the checks it carries out and the actions it proposes in this context, an infallible level of security cannot be guaranteed. Since no method of transmission or forwarding over the internet, or any method of electronic storage is 100% secure, "Crown-Holdings BVBA" is, in this context, not in a position to guarantee absolute security. Finally, the security of your (demo) account will also partly depend on the confidentiality of your password in obtaining access to the Platform and/or the App. If you have communicated your password to a third party – for example because this third party has indicated that it wishes to offer additional services – this third party shall have access to your (demo) account and your personal data via your password. In such cases, you are liable for the transactions which occur as a result of the use made of your (demo) account. "Crown-Holdings BVBA" therefore strongly advises you, if you observe that someone has accessed your (demo) account, to immediately change your password and contact us.

9. Changes to this privacy statement

"Crown-Holdings BVBA" may change this privacy statement as needed. As such, it is strongly recommended to regularly consult this statement, to make sure that you are aware of any changes.

10. Storage of personal data

Unless a longer storage period is required or justified by the law or through compliance with another legal obligation, "Crown-Holdings BVBA" shall only store your personal data for the period necessary to achieve and fulfil the purpose in question.

11. Your choices

Your privacy rights

If you wish to invoke your privacy rights, as defined below, please contact

In principle, you can exercise these rights free of charge via the above-mentioned form. In addition, you can always, via your personal account, update, modify and/or verify your personal data which you were required to submit when creating your (demo) account. If you no longer wish to receive newsletters or information about our services, you can unsubscribe at any time by clicking the “unsubscribe” button underneath each of "Crown-Holdings BVBA" emails.


If you have any complaints about the way "Crown-Holdings BVBA" collects, uses and/or processes your personal data, you can lodge a complaint with the Privacy Commission.

12. Contact "Crown-Holdings BVBA"

If you have questions about this Privacy Declaration, or the manner in which "Crown-Holdings BVBA" collects, uses or processes your personal data, please contact us: